A Sephora shopper in Europe snapped a photo of two basket options at the store: The red baskets indicate “I would like to be assisted” and black baskets mean “I would like to shop on my own.”
“There is a fellow introvert on the Sephora customer experience team who deserves a raise right now,” Williams wrote.
A Sephora representative confirmed to Allure that the baskets are found in European Sephora stores.
The color-coded system is great for everyone. Employees don’t waste time on someone who doesn’t want help and shoppers who do want help can get it quicker.
There is a fellow introvert on the Sephora customer experience team who deserves A RAISE RIGHT NOW pic.twitter.com/4Aan7lUyVD
— Cami Williams (@cwillycs) November 4, 2019